Shipping policy
Shipping Policy
, we are committed to delivering premium collectibles and cosplay products to fans worldwide as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. During periods of high demand, launches, holidays, or promotional events, processing times may be slightly extended.
Once your order has been processed and shipped, tracking information will be sent to the email provided at checkout.
Shipping Times
Estimated delivery times:
- United States: 5–20 business days
- International Orders: 7–25 business days
Please note that shipping times are estimates and are not guaranteed delivery dates.
Tracking Information
Tracking updates may take 24–72 business hours to appear after shipment confirmation, depending on carrier processing and scanning times.
If your tracking has not updated immediately, this does not mean your package is lost or delayed. Carriers may experience temporary scanning delays while your order is in transit.
Delays & Carrier Issues
While we work hard to ensure timely delivery, certain delays may occur that are outside of our control, including:
- High shipping volumes
- Weather conditions
- Customs clearance
- Carrier logistics delays
- Regional transportation disruptions
- Holiday congestion
By placing an order, customers acknowledge that transit times may vary depending on these circumstances.
Incorrect Addresses
Customers are responsible for ensuring their shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.
Lost or Delayed Packages
If your package appears delayed, please contact our support team before opening a payment dispute or chargeback. Our team is committed to assisting customers and resolving shipping concerns promptly.
Opening a chargeback while an order is actively in transit may delay the resolution process.
Contact Us
If you have any questions regarding your order or tracking information, please contact us through the live chat feature on our website or via our support email.
We appreciate your patience and support as we continue delivering collectibles to fans around the world.